Refund policy

DAVILA COLLECTIVE — RETURN & REFUND POLICY

At Davila Collective, customer satisfaction is important to us.

Made-to-Order Products

Many of our products are prepared after an order is placed. We do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences on made-to-order items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at davilacollective@gmail.com.

Include your order number, a description of the issue, and photographs if possible.

We will review the issue and arrange a replacement or refund when appropriate.

Other Returns

For products that are not made to order, contact us within 14 days of delivery to request a return. Eligible items must be unused, unworn, and in their original condition.

Refunds

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider.

Cancellations

Contact us as soon as possible to request cancellation. Made-to-order purchases cannot be canceled once production has started.

Customer Support

Email: davilacollective@gmail.com

Nothing in this policy limits your rights under applicable consumer protection laws.